Frequently Asked Questions

Q: What is your return policy? A: We accept returns within 7 days of delivery for a full refund or exchange, provided the items are in their original condition with tags attached. Sale and pre-order items are final sale and cannot be returned or exchanged.

Q: How do I initiate a return? A: To initiate a return, please contact our customer service team at hello@shopflybehavior.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to proceed.

Q: How long does it take to process a return? A: Once we receive your return, we will inspect the items and process your refund or exchange within 5-7 business days. You will receive an email confirmation once the process is complete.

Q: Do you offer exchanges? A: Yes, we offer exchanges for items that are in their original condition with tags attached. Please contact our customer service team to arrange an exchange.

Q: Who pays for return shipping? A: Customers are responsible for return shipping costs unless the item was damaged or incorrect upon receipt. In such cases, we will cover the return shipping costs.

Q: Can I return or exchange items that were on sale? A: Sale items are final sale and cannot be returned or exchanged unless they were damaged or incorrect upon receipt.

Q: What should I do if I receive a damaged or incorrect item? A: If you receive a damaged or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or refund and cover the return shipping costs.

Q: What shipping options do you offer? A: We offer several shipping options including standard, expedited, and express shipping. During checkout, you can choose the option that best suits your needs.

Q: How much does shipping cost? A: Shipping costs vary based on the destination and the selected shipping method. The exact shipping cost will be calculated at checkout.

Q: Do you ship internationally? A: Yes, we ship to many countries worldwide. International shipping rates and delivery times will be calculated at checkout based on your location.

Q: How long will it take to receive my order? A: Delivery times vary depending on your location and the shipping method chosen. Standard shipping typically takes 5-7 business days, while expedited and express shipping options are faster.

Q: How can I track my order? A: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the carrier's website.

Q: Can I change my shipping address after placing an order? A: If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.